December 2024

ServiceNow Integration V2

• Enhanced ServiceNow Marketplace Application
• Released version 2.0 of the AlertOps ServiceNow application with significant improvements
• Introduced complete integration control directly from within ServiceNow interface
• Added advanced user group synchronization with enhanced granularity
• Streamlined configuration and management of AlertOps-ServiceNow integration
• Improved efficiency in managing alert workflows between platforms

Alert Management Enhancements

• New Alert Navigation Features
• Added Previous and Next buttons to Alert Details pages
• Users can now seamlessly navigate between multiple alerts without returning to the main list
• Improved efficiency in reviewing sequences of alerts

Workflow Improvements

• Enhanced Send Message Action with new subject line functionality
• Users can now customize message subjects using both text and dynamic Alert fields
• Supports drag-and-drop capability for inserting Alert fields into the subject
• Maintains backward compatibility - messages work as before when no subject is specified

Administrative Features

Custom Alert Fields Updates

• Streamlined the List field type configuration
• Optimized validation settings to automatically adjust based on field type
• Improved user experience when configuring Short String and Numeric fields with List values

Subscription Management

• Added new Purchased User Licenses display in the Subscription page
• Provides clearer visibility into license allocation and usage
• Enhanced transparency in account management

User Interface Improvements

User Management

• Enhanced email validation consistency across all pages
• Improved client-side validations for email updates in User Contact Methods
• Standardized email validation rules throughout the platform

Navigation Updates

• Improved breadcrumb consistency in User Profile pages
• Enhanced navigation clarity when moving between User List and Profile views

November 2024

Integration Navigation Enhancement

• Improved user experience when accessing integrations through a new streamlined navigation flow
• Users can now directly access the Dashboard by clicking the integration icon after selecting and viewing integration templates
• Applies to all integration types including API, Email, Chat, and Heartbeat integrations

Analytics Dashboard Improvements

Time to Acknowledge Report Updates

• Enhanced data consistency between dashboard displays and exports
• Standardized time format representation across the platform, converting minute-based metrics to hours for better readability
• Optimized CSV export functionality to maintain consistent ordering with dashboard display
• Improved data visualization in charts with standardized hourly format

Time to Resolve Report Updates

• Standardized time metrics display across the platform, converting minute-based data to hours
• Enhanced consistency between dashboard displays and exported reports
• Optimized CSV export functionality to align with dashboard display order
• Updated chart visualizations to use consistent hourly time format