Webex Teams Outbound Integration

From Webex Teams Account

1. Visit https://apphub.webex.com/teams/applications/incoming-webhooks-cisco-systems
2. Enable Incoming Webhooks App.
3. Scroll to the Bottom of the page and enter any Webhook name
4. Select Space (Room/Team) to which you want to enable AlertOps and click Add.
5. Refresh the page and view the URI for the Webhook under Incoming Webhooks Dropdown. Copy this URI and save for later usage.

Create the Outbound Integration

1. From the main menu, click Configuration and select Integrations from the submenu. 
2. Scroll down to Outbound Integrations and click the 'Add Outbound Integration' button.
3. Add the Following Attributes:
   • Select Any Name for Your Outbound Integration.
   • Select None for Web Security and click submit.
4. In the Methods section of the integration, click Add Method.
5. Create the following two methods below:

Post Alert To Webex Teams Method

Name: Post Alert

Type: REST

Alert Type: Standard Alert

URI: Copied Webhook URI from Webex Teams

Request Type: JSON

Web Method: POST

Request Data: 

{

"markdown" : "**<<MessageThread.Topic>>**  

\n<<Message.MessageText>>  \n*Alert ID:* 

[<<MessageThread.MessageThreadID>>](https://your_domain.alertops.com/IssueTracking/TicketThreadDetailView.aspx?ThreadId=<>)"

}

(please change URI to be your AlertOps domain with the provided endpoint)

Response Data: N/A

Headers: Content-Type -> application/json

Post Alert Update upon Assignment Webex Teams Method

Name: Post Alert Update

Type: REST

Alert Type: Standard Alert

URI: Copied Webhook URI from Webex Teams

Request Type: JSON

Web Method: POST

Request Data: (please change URI to be your AlertOps domain with the provided endpoint.

{

"markdown" : "**<<MessageThread.Topic>>**  

\n*Alert ID:* 

[<<MessageThread.MessageThreadID>>](https://your_domain.alertops.com/IssueTracking/TicketThreadDetailView.aspx?ThreadId=<>)"

} 

Response Data: N/A
Headers: Content-Type -> application/json

Create Workflows

SendMessaageTo Webex

1. Navigate to Configuration and select Workflows from the submenu 
2. Click the Add Workflow button.
3. Fill Out Your Workflow with the following Configurations

Name: SendMessageToWebex

Type: Alert

Alert Type: Standard Alert

Conditions

Name: AlertStatus

Is

Value: Open

Actions 

1. Scroll to Actions and select Add.
2. From the Action dropdown, select Outbound Service Notification
3. In the Web Method dropdown select the Post Alert Method we just created.

SendUpdateMessageToWebex

1. Navigate to Configuration and select Workflows from the submenu 
2. Click the Add Workflow button.
3. Fill Out Your Workflow with the following Configurations

Name: SendUpdateMessageToWebex

Type: Alert

Alert Type: Standard Alert

Conditions

Under Match All Conditions, fill out the following configurations:

Name: AlertStatus

Is

Value: Assigned

Actions 

1. Scroll to Actions and select Add.
2. From the Action dropdown, select Outbound Service Notification
3. In the Web Method dropdown select the Post Alert Update Method we just created.