Status Page Outbound

Extend the Standard Alert Template

1. From the main menu, click Configuration and select Administration from the submenu. 
2. Select Standard Alert from the Custom Alert Fields section.
3. Click the 'Add Alert Fields' button on the right.
4. Add the following Attributes:
   • Name: StatuspageID
   • DataType: Short String
   • Active: true

Create the Outbound Integration

1. From the main menu, click Configuration and select Integrations from the submenu. 
2. Scroll down to Outbound Integrations and click the 'Add Outbound Integration' button.
3. Add the Following Attributes:
   • Service Name: StatusPageIO
   • Web Security Type: None
   • Username: (your ServiceNow username)
   • Password: (your ServiceNow user password)

Create Method: Create Incident

Method Name: Create Incident

Service Type: REST

Template Type: Standard Alert

URI: https://api.statuspage.io/v1/pages/xxx/incidents.json?api_key=xxxx

Contect Type: JSON

Web Method: POST

Response Data Type: JSON

Response Action: Update Alert Fields = true

Request Data:
{"incident":
{"name": "<<MessageThread.Description>>"}
}

Response Data
{"id":"<<Attribute.StatuspageID>>"}

Create Method: Close Incident

Method Name: Close Incident

Service Type: REST

Template Type: Standard Alert

URI: https://api.statuspage.io/v1/pages/xxx/incidents/<<Attribute.StatuspageID>>.json?api_key=xxxx

Contect Type: JSON

Web Method: PUT

Response Data Type: JSON

Response Action: Update Alert Fields = false

Request Data:
{"incident":
    {
        "name": "<<MessageThread.Description>>",
        "status": "resolved",
        "message": "<<MessageThread.Resolution>>"
    }
}

Create Workflows using the Action "Outbound Service Notification" and add them to the Escalation Policy.

Configure Integration in Status Page

Refer to the Status Page webhook documentation for more details on how to configure a webhook in Status Page.