Site24x7

Site 24x7

Site 24x7 is a cloud infrastructure monitoring service that helps monitor the uptime and performance of websites, online applications, servers, and public and private cloud monitoring all from a single console. Integrate AlertOps’ alert management platform with Site24×7 to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Site24×7 always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

1. From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
2. Select API tab
3. Select the 'ADD API INTEGRATION' button, you should now be on the API Integration Detail page.
4. Select Site24x7 from the pre-built Integration Templates.
5. Enter a name for the integration. Select an escalation rule to determine the integration's escalation policy.
6. Enter the names of recipient group(s) and recipient user(s).
7. Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the Site24x7 configuration.
   
   
   

Site 24×7 Configuration

1) In Site 24x7, in the left navigation menu, select 'Admin' > 'Third-Party Integrations' and click on 'Integrate Now' for 'Webhooks'

2) Give the Integration Name as 'AlertOps', paste the Inbound Integration URL under Hook URL, HTTP Method can be POST

3) Ensure the checkbox 'Post as JSON' and 'Send Incident Parameters' is selected

4) For 'Trigger Alerts for Monitor Status Change', you can select all three (Down, Critical, and Trouble)

5) Save (and TEST if needed)

6) Ensure that for any Monitor or Server, you associate your Third-Party Integration/Notification Medium as required.

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Site24×7 with an IncidentStatus status of “DOWN.”

If an alert with status “DOWN” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “UP” is received.