Send a message with update status every 30 minutes until an alert is closed

Create Workflow

1. From the Workflows page, click the Add Workflow button.   
2. In the resulting form, enter a Name for the Workflow.  
3. For Type select Alert and choose Standard Alert for Alert Type.  
4. Press Submit to save changes. 

Add Start Conditions

1. Add a Start Condition by clicking the ADD button next to Match All Conditions.  
2.  In the dropdown for Name, select AlertStatus 
3. Select “is not” for the operator and “Closed” for the Value. 
4. Click the green checkmark to save these changes. 
5. Add an additional Start Condition under Match All Conditions. This will require both conditions to be satisfied before the Action is invoked.   
6. Choose “TimeFromBeginning(Minutes)”.  
7. Select “is” as the operator, and Enter 30 for the Value.  This will set the initial interval of 30 minutes from start. 
8. Check the green checkmark to save the second condition. 

Add Stop Conditions

1. Return to the top of the page and click the update button in the top right of the settings section.  
2. Check the Scheduled box and enter 30 in the “Recurrence Interval (Minutes)” field to the right. Setting the recurrence interval will cause the Action to repeat every 30 minutes until the Stop Condition is satisfied.  
3. Click the green checkmark to save. 
4. Selecting Scheduled will add fields for Stop Conditions.  To set a Stop Condition, scroll down to the middle of the page where the Stop Conditions will appear.  
5. Click the Match All Conditions ADD button.   
6. In the dropdown for Name, select AlertStatus.  
7. Set the operator to “is”, choose “Closed” for the Value, and click the green checkmark to save. This Stop condition will cause the Action to stop once the Alert is closed. 

Add Action

1. To set the Action, scroll down to the Action Section and click the Add Action button. 
2. Select SendMessage from the Action dropdown. 
3. Select an Escalation Policy to govern the routing of the update message (you may have to create a new Escalation Policy separately), then choose the recipient with either the pre-defined selections or enter the user or group manually.  For instance, “Send To Original Recipients” will deliver to each User who was initially notified of the alert.  Users or Groups not in the original thread (such as a Managers group) may be designated in the fields below.  You may make multiple selections and entries. 
4. In the Message Text box, you can craft the body of the message using static text and/or keywords from the list.  
5. Click Submit to save changes to the Action, and this will update the Workflow.   

Add Workflow to Escalation Policy

1. Ensure the new Workflow is Enabled (select the button in the top right corner of the page).   
2. Select Escalation Policy from Configurations on the main menu. 
3. Choose the Escalation Policy you want associated with the Workflow. 
4. Expand the Automation tab and Click the Add Workflow button. 
5. Note that the Escalation Rule for the Action must be independent of the Escalation Rule this Workflow is applied to (e.g., This Workflow cannot be applied to the “Email msg on alert update” rule, as that rule was chosen to govern the delivery of the update within the Workflow). 
6. In the resulting dialog, select your Workflow (it must be enabled to be present here) and press the arrow button to move it to the Selected Workflows list: 
7. Click Submit and the new Workflow is saved and added to the Escalation Policy. 

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