Scheduling

What is a Schedule? A  Schedule is comprised of configurable Shifts that give managers control over who is on-call for notifications. In other words, schedule define which team member gets alerted at any given time.   When a group ...

The following examples will set scenarios to help clarify the way notifications are escalated between group members based on schedule organization. An important thing to note when setting up a rotating shift is the Rotation Frequency, date of occur...

This section includes several group schedule examples for different scheduling scenarios. No Schedules   If your group does not have any active shifts, the default member sequence will determine notification behavior. This means primaries w...

Override Shifts allow for short-term schedule changes that do not disrupt the rotation of users over the long-term schedule.  This is useful for holidays, maintenance periods, or any other exception to a regular group schedule.  Individua...

In the Override section we covered short term schedule changes that will affect the whole group. In this section we will discuss how to set up an individual user out-of-office profile.  When an Out-of-Office profile is set up all notifications ...

Email reminders for group schedules can be configured from the Groups & Schedules page. Navigate to the Schedule tab and click the Email Schedule button to receive email reminders for all active users during the chosen period.  A dialo...

When a schedule needs to be viewed without logging into the AlertOps interface, individual Users and Group Managers can export schedules and add them to most calendar apps, most commonly Outlook.   AlertOps offers two methods to present Schedul...