Product Updates Q3 2023
  • 28 Feb 2024
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Product Updates Q3 2023

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  • PDF

Article Summary


Enhanced Filter Updates in AlertOps

We’re excited to announce our September update, introducing significant enhancements to our filter options in AlertOps. This update focuses on increasing the flexibility and precision of filters within API Integrations.

🔍 Match Any & IS for Exact Matches: Our improved filters now include ‘Match Any’ for broader selection criteria and ‘IS’ for exact matches, ensuring precise targeting of alerts.

Utilize these filter upgrades to refine and streamline your alert management within AlertOps’s API Integrations.


New Integration Release: AlertOps with HaloITSM and HaloPSA

We are proud to announce the integration of AlertOps with HaloITSM and HaloPSA, offering a robust solution for managing incidents and alerts with greater efficiency and precision. 

🔗 Seamless Inbound Integration: This integration enables HaloITSM and HaloPSA to send alerts directly to the AlertOps platform. With predefined status mappings, alerts are converted into actionable incidents in AlertOps, ensuring quick and effective response to critical issues. 

🎚️ Flexible and Simple API/Webhook Configuration: The integration leverages AlertOps’ flexible API/Webhook feature, making it easy to set up and manage. Users can define specific rulesets in AlertOps, ensuring that alerts from HaloITSM and HaloPSA are correctly assigned to the appropriate teams based on escalation policies and schedules. 

📈 Advanced Management Features: AlertOps’ inbound integration allows for detailed configuration, including setting integration names, escalation rules, and recipient groups. This flexibility ensures that every alert is handled according to the unique requirements of your organization. 

🔄 Real-Time Alert Processing: Once the integration is configured, any new tickets or status updates in HaloITSM and HaloPSA trigger corresponding incidents in AlertOps. This includes automatic incident creation for new alerts and closure for resolved issues, streamlining the entire alert management process. 

👀 In-Depth Monitoring: Within AlertOps, users can monitor message logs and alert-specific information in the “Inbound Log” section and view alerts in the ‘Alerts’ tab, providing a comprehensive overview of all incident activities. 

Experience a new level of integration between your HaloITSM or HaloPSA environment and AlertOps. This integration not only simplifies incident management but also enhances the responsiveness and effectiveness of your alert handling processes. 


New Integration Release: AlertOps and Autotask  

We are pleased to introduce the integration between AlertOps and Datto’s Autotask, a comprehensive and intuitive cloud-based PSA platform. This integration is designed to efficiently manage alerts based on tickets created in Autotask. 

🌐 Effective Inbound Integration: This integration ensures that alerts from Autotask tickets are directly fed into AlertOps. This direct connection enables efficient tracking and management of ticket-based alerts in a unified platform. 

📝 Customizable Integration Setup: The integration setup allows customization according to your unique operational needs. With simple configuration steps in both AlertOps and Autotask, you can tailor the integration to fit your workflow. 

🔍 Advanced Alert Management: The integration offers the ability to set up specific rules and filters in AlertOps for Autotask ticket alerts. This capability ensures that you receive and manage only the most relevant and critical alerts. 

👨‍💼 Enhanced Ticket-to-Alert Conversion: Convert tickets from Autotask into actionable alerts in AlertOps in real-time. This ensures prompt attention to critical issues and enhances the overall efficiency of your service management. 

Leverage the power of AlertOps and Autotask integration for a more streamlined and effective PSA ticket alert management experience. 

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