Product Updates Q2 2023
  • 28 Feb 2024
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Product Updates Q2 2023

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Article summary

June

New Integration Release: AlertOps and SyncroMSP  

We are excited to announce the integration of AlertOps with SyncroMSP, a leading PSA platform built for MSPs. This integration offers a seamless connection between AlertOps’ alert management capabilities and SyncroMSP’s ticketing system. 

🔗 Seamless Inbound Integration: With this integration, alerts generated in the SyncroMSP platform are automatically converted into actionable alerts in AlertOps. This ensures that critical ticket information is swiftly communicated and managed within AlertOps. 

🛠️ Easy Configuration and Setup: Configuring the integration is straightforward, involving simple steps within both AlertOps and SyncroMSP to establish the connection. This ease of setup means faster implementation and minimal downtime. 

🎛️ Advanced Filtering and Rules: Users have the option to define specific rules and filters in AlertOps, allowing for the refinement of inbound alerts from SyncroMSP. This feature helps in reducing alert noise and focusing on high-priority issues. 

🔄 Real-Time Alert Management: The integration enables real-time monitoring and management of MSP tickets. Any updates or new tickets in SyncroMSP are instantly reflected as alerts in AlertOps, allowing for prompt response and resolution. 

Experience enhanced efficiency in managing MSP tickets with the AlertOps and SyncroMSP integration – a powerful combination for streamlined alert handling. 


May

New Feature Release: Guided Walkthroughs in AlertOps Trial Environments

We are thrilled to announce the latest enhancement to the AlertOps Trial and Proof of Concept (POC) environments: interactive guided walkthroughs and intuitive pop-up tooltips. This update is designed to facilitate a smoother, more informative user experience, especially for those new to the platform or in the process of setting up their configurations. 

🚀 Interactive Guided Walkthroughs: Navigating a new platform can be daunting. That’s why we’ve introduced guided walkthroughs that provide step-by-step instructions on configuring and using key features within AlertOps. From setting up groups and scheduling to intricate API integrations, these walkthroughs offer hands-on guidance to ensure a seamless setup process. 

🔧 Comprehensive Coverage of Core Features: These educational tools cover a wide range of functionalities, including field mapping, escalation policies, and user and group setup. Whether you’re a new user or setting up complex configurations, our guided tools are there to assist you every step of the way. 

📚 Empowering Users for Success: Our goal is to empower users to fully leverage the capabilities of AlertOps. These new features ensure that Trial and POC users have all the resources they need to understand and configure the platform effectively. 

🌐 Enhanced Learning Experience: By integrating these guided tools directly into the Trial and POC environments, we’re enhancing the overall learning experience, making it more interactive, informative, and user-friendly. 

Dive into AlertOps with confidence. Explore our Trial and POC environments with the added support of our guided walkthroughs and pop-up tooltips, and experience a smoother, more efficient onboarding process. 


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