Product Updates Q1 2024
  • 25 Apr 2024
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Product Updates Q1 2024

  • Dark
  • PDF

Article summary


New Features: Email Filters, Call Routing Updates, and More!

 🪲 Minor Bug Fixes: We've squashed pesky bugs to ensure a smoother, more reliable user experience. With improved stability and performance, you can trust AlertOps to be your steadfast companion in managing incidents seamlessly.

✉️ Enhanced Email Filters: Gain greater control over your alert filtering with enhanced email filters. Now featuring the "Contains Any" condition and the "Is" operator for exact match scenarios, you can fine-tune your filtering criteria with ease, ensuring that critical alerts reach the right people at the right time.

📲 Custom Role-Based Access for Live Call Routing: Take control of your Live Call Routing with custom role-based access. With dedicated entitlements, administrators can tailor access permissions to match organizational roles, ensuring that sensitive functionalities are only accessible to authorized personnel.

📣 Intuitive Bridge Labeling in Manual Alerting: Managing manual alerts is now simpler than ever with intuitive bridge labeling. Easily identify bridges with descriptive labels, streamlining the manual alerting process and minimizing response times during critical incidents.

🙋‍♂️Deep Insights with Custom User Attributes in Export: Unlock deeper insights into user data with custom user attributes in the Users Export feature. By including customizable attributes, AlertOps empowers you to generate comprehensive reports and conduct insightful analysis, enabling data-driven decision-making and strategic planning.


Workflow Upgrade: Status Change in AlertOps

Kicking off the new year, AlertOps introduces an important Workflow Upgrade focused on status change management in alerts.

🔄 Out-of-the-Box Workflow for Status Updates: Our new workflow comes with a built-in capability to update the statuses of an alert. This feature extends the capabilities of handling alerts beyond inbound integrations.

🔧 Automated Status Modification: The workflow can now evaluate and automatically modify alert statuses, such as closure and re-opening, based on incoming data. This automation ensures that alerts are managed promptly and efficiently, in line with the latest information.

Embrace the enhanced control and automation with our Workflow Upgrade in AlertOps, making status management more efficient than ever.

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