Pre-built Escalation Policies
  • 13 Dec 2023
  • 1 Minute to read
  • Dark
    Light
  • PDF

Pre-built Escalation Policies

  • Dark
    Light
  • PDF

Article summary

Pre-Built Escalation Policies 

AlertOps comes with pre-built escalation policies to make sending alerts quick and easy. Depending on your package, you may have access to some of these out of the box. 

Escalate after 5 minutes if an alert is not Assigned/Closed according to User Preference 

Notify users at 5-minute intervals before escalating to the next member. Notifications will be delivered according to user-preferred contact methods which are set up in a user's profile. 

Escalate after 30 minutes with 5 retries if an alert is not Assigned/Closed according to Centralized Preferences  

Notify a member, and then retry every 5 minutes 5 additional times before escalating to the next member (total of 6 notifications per user). Notifications will be delivered according to admin centralized settings and supersede user-preferred contact methods. 

This escalation will follow the notification path until the alert has been assigned to a user or marked closed. 

All Hands All Contacts 

Notify all on-call Primary and Secondary members and Managers across all configured devices and saved contact methods. 

All Hands Email Only 

Notify all on-call Primary and Secondary members and Managers by email only. 

Email Manager 

Notify all Managers by email only. 


Was this article helpful?

ESC

Eddy, a generative AI, facilitating knowledge discovery through conversational intelligence