• 09 Dec 2021
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Article Summary

Panopta Integration Guide

Panopta provides infrastructure monitoring and incident management services to enterprises and SMEs, with the ability to provide comprehensive visibility to on-premise, cloud, and hybrid environments. Integrate AlertOps’ alert management platform with Panopta to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Panopta always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

  1. From the main menu, click on Integrations and then select Inbound Integrations from the sub menu.
  2. Select API tab
  3. Select the 'ADD API INTEGRATION' button.
  4. You should now be on the API Integration Detail page. Select Panopta from the pre-built Integration Templates.
  5. Enter a name for the integration.
  6. Select an escalation rule to determine the integration's escalation policy.
  7. Enter the names of recipient group(s) and recipient user(s). Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the Panopta configuration.

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Panopta Configuration

Step 1: Create a webhook in Panopta and add the AlertOps webhook notification to a Notification Schedule.

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Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Panopta with an IncidentStatus status of “outage event.”

If an alert with status “outage event” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “clear event” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 

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