AlertOps and LogDNA

AlertOps’ alert management system can be integrated with LogDNA to receive and respond to all (predefined status mappings) alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/job status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on what kind of alert LogDNA reports.

The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with LogDNA' alert and notification capabilities.

AlertOps - Inbound Integration

We can define rulesets in AlertOps so that LogDNA can send out alerts to the AlertOps platform. AlertOps would ensure based on these notifications received, that it would always reach out and assign to the correct person/team by utilizing its escalation policies, schedules, and workflow features.

AlertOps provides Inbound Integrations to integrate with numerous monitoring, chat and ITSM tools. You can configure an inbound integration for LogDNA.

At a high level this is how the flow looks like, you define an API integration in the AlertOps platform by defining settings like Integration Name, Escalation rules, recipient users/groups. Once an integration is defined, a unique API URL is generated. This acts as webhook or the gateway through which notifications from LogDNA reach AlertOps and thus an incident/alert is created correspondingly. The API can be defined with various settings like URL mappings, filters, escalations etc. as required. LogDNA has to be defined with an webhook preset and that has to be attached to a view.

Configure Inbound Integration in AlertOps 

1. Navigate to Configuration àIntegrations àAdd API Integration à API Integration Detail page.
2. Select LogDNA.
3. Once you selected the integration, you can then specify basic settings like the integration name, escalation policy, names of the recipients/groups for which the alerts must be assigned to.
4. Once you click save, the API Integration will be created, and you will be given a unique URL which acts as the access point and needs to be configured at the source (in this case LogDNA), to send alerts. You can find the integration you just created, and you can give advanced settings and define various configurations for the alerts to be received and processed. For example, you can define when to open and close alerts based on the payload obtained from the API call, filters etc.
5. Make a note of the API URL, which will be used in LogDNA, so it calls a HTTP POST request to this URL with the body in JSON format containing the alert specific information. AlertOps automatically creates an alert when the status variable (level) contains 'error/warn'. The incident will also be closed automatically when the status 'info' is received from LogDNA.
6. You can similarly define Rules for Opening and Closing Alerts as you want in Advanced settings, owing to the flexibility provided by AlertOps’ OpenAPI/Plug-and-Play integrations. You can provide other filters and match with regex expressions as well. You can also test the generated URL with the sample data provided.

Configure Integration in LogDNA

1. In your LogDNA portal, select the Settings Gear Icon in the left navigation portal.
2. Select Alerts.
3. Under Presets, select Add Preset and then select Webhook
4. Give the Alert Preset a name. You need to create two presets, one for presence and one for absence. Select the Type.
5. For Method and URL, select POST and paste the AlertOps Inbound Integration API URL. 
6. Under Body, paste the following

{
 "name":"{{ name }}",
 "matches":"{{ matches }}",
 "level":"{{ level }}",
 "url":"{{ url }}",
 "query":"{{ query }}",
 "app":"{{ app }}",
 "host":"{{ host }}",
 "tag":"{{ tag }}",
 "line":"{{ line }}",
 "line_objects":"{{ line_objects }}",
 "first_line_object":"{{ first_line_object }}"
}

 7. Let the other fields have the default options.

8. Test the Webhook if needed and Save Alert.

9. Make sure you attach the alert preset to an existing View.

Thats it! You have configured an Webhook alert preset. Any alert will be sent to AlertOps for incident management.

Message logs, alert specific information can be viewed in the “Inbound Log” section in AlertOps Dashboard. Alerts can be viewed in the ‘Alerts’ tab as well.

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from LogDNA when the level contains "error/warn".

If an alert with status "error/warn" matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.

The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with level contains "info".

References

AlertOps Integration Guides

General Restful API Guide

LogDNA Guides