Historical Alert Insights

Overview

The Historical Alert Insights feature leverages AI to provide a summary of similar historical alerts that have previously closed. This allows for quick reference to past incidents, their resolutions, and any associated post-mortems. The merge configuration directly informs this feature, ensuring that the historical alerts displayed are relevant to the current incident.

How it Works

When viewing an alert, a new tab will be available labeled "Historical Insights." This tab will display a list of links to similar historical alerts. The AI-powered summary will provide a brief overview of the past incidents, including key details and resolution steps. This allows for a quick understanding of how similar issues were handled in the past.

The Historical Alert Insights feature uses the same similarity matching algorithms and configuration parameters as the AIOps merge functionality. This ensures consistency in how alerts are correlated and provides relevant historical context based on your established merge criteria.

Benefits

Faster Resolution: By providing quick access to relevant historical data, engineers can more easily identify the root cause of an issue and apply a known solution.

Knowledge Sharing: This feature promotes knowledge sharing across the organization by making past incident reports and post-mortems easily accessible.

Improved Context: The AI-powered summary provides valuable context to the current alert, helping to reduce the time it takes to understand the issue at hand.

Leverages Existing Configuration: The feature utilizes your existing AIOps merge configuration, ensuring that historical insights are based on the same criteria used for alert grouping.