GitHub Issues
  • 03 May 2024
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GitHub Issues

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Article summary

GitHub is an online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Integrate AlertOps’ alert management platform with GitHub to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from GitHub always reach the correct, available team member by utilizing escalation policies and on-call schedules.

Configuration

  1. Navigate to Configuration àIntegrations àAdd API Integration à API Integration Detail page
  2. Select GitHub Issues from the pre-built Integration Templates.
  3. Enter a name for the integration. 
  4. Select an escalation rule to determine the integration's escalation policy. And, 
  5. Enter the names of recipient group(s) and recipient user(s). 
  6. Click 'Submit.' 
  7. Click 'COPY URL' to copy the URL endpoint to be used in the GitHub Issues configuration.               
  8. See GitHub's Webhooks documentation. Click here!
  9. Click here to view advanced integration options. 

 Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from GitHub Issues with an IncidentStatus status of “open.”

If an alert with status “Opened” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “closed” is received.

 Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting. 


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