• 14 Feb 2024
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Article summary

How Can We Help You?

This page provides help with the most common questions about AlertOps

You can also search AlertOps help pages using the search box above, or browse the directory menu on the left.


What is AlertOps?

AlertOps is an incident management platform that helps IT organizations and DevOps teams manage and optimize their alerts from various monitoring systems to greatly reduce alert fatigue and mean time to resolution (MTTR). AlertOps ensures that the alerts reach the right person the first time, every time.

What are the benefits of purchasing AlertOps?

Ensure a reduction in alert fatigue and MTTR. Your enterprise is our priority and having the ability to track where an incident is in progression and automatically escalating these incidents to the people who need it most.


What happens if someone misses an alert?

This is where AlertOps’ escalation policies come in. An alert will be automatically escalated to the next user on call until an alert is acknowledged by a recipient. Manual paging allows you to alert multiple teams at once to a conference bridge so you can reach the right people. We also have options for on-call scheduling and live call routing.

Do you support international SMS and calls?

International SMS and calls are available for both premium and enterprise packages. Our enterprise clients receive unlimited* international SMS and calls while our premium package offers up to 25 SMS and calls per user per month.

How many notifications are allowed per user?

AlertOps offers unlimited* email and push notifications to all our users. Additionally, premium and enterprise users will receive unlimited* domestic (US/Canada) SMS and calls. We offer our standard customers a limited amount of SMS and calls as well.


How do integrations work?

As long as an integration contains a weblink, email API, or REST API, integrating with AlertOps is easy. AlertOps can open a new incident with an email from a monitoring tool and escalate the alert notification according to your rules. We offer inbound integrations for all our customers and enterprise integrations to our enterprise customers.

Is there a limit to how many integrations I can have?

All AlertOps accounts have access to unlimited* inbound integrations. Premium customers are limited to 1 inbound integration, while CWM MSP package customers have access to 3. Enterprise-level customers additionally have the opportunity for enterprise integrations.

What monitoring tools are known to work with AlertOps?

AlertOps currently has over 100 integrations pre-templated. Common tools include Nagios, Pingdom, and Splunk. To learn more about products we have already integrated with, check out our Prebuilt Integration pages. Additionally, any product that can send a webhook or email can be easily integrated. Talk to a support team member to find out how you can customize AlertOps for your needs.

Plans and Payments

Where can I find out more about your startup pricing program?

The startup pricing is based on the number of users and the specific alert volume. The best way to get more information is by contacting our support team today!

What are the eligibility requirements for competitor buyouts?

The buyout depends on the number of user, months in the contract and the pricing/package that you currently have. Contact our support team to discuss in further detail.

How many users do I need to get started?

The number of users varies according to the size and demands of your organization. To discuss this further, please contact our support team.

What are your payment plans?

We offer both monthly and annual memberships to all our packages. You can pay by most credit cards or via an invoice if you so choose. Check out our pricing page for more details!

How do I switch my package?
  • If your account is annually invoiced simply contact AlertOps support at support@alertops.com or use the chat tool to contact us about switching today!
  • If your account is on a credit card renewal, you can see instructions on how to update your subscription package here.
How does the free trial work?

Our 14 day trials start instantly once you select an available plan on our website. There is no credit card needed to sign up. You will have the option to switch to a different level once you sign up if you contact support.

Can I get my trial extended?

If you’re interested in extending a trial or adding more users to a trial, email or message AlertOps support at support@alertops.com.

Account and User Settings

How do I change a user from AP Admin to Stakeholder?

User types cannot be changed. In this case you would have to remove the standard user and create a new stakeholder user. Learn more about user types here.

How do I change an account owner?

Account owners cannot be updated from your portal. The current account owner must contact support@alertOps.com to request a change.

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