Dotcom-Monitor

Dotcom-Monitor Integration Guide

Dotcom-Monitor remotely monitors the performance and uptime of your network, servers, and applications. Integrate AlertOps’ alert management platform with Dotcom-Monitor to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from Dotcom-Monitor always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

1. Navigate to Configuration àIntegrations àAdd API Integration, the corresponding API Integration Detail page opens
2. Select Dotcom-Monitor from the pre-built Integration Templates.
3. Enter a name for the integration. 
4. Select an escalation rule to determine the integration's escalation policy.
5. Enter the names of recipient group(s) and recipient user(s).
6. Click 'SAVE.' Then, click 'COPY URL' to copy the URL endpoint to be used in the Dotcom-Monitor configuration.

7. In 'Rules for Opening and Closing Alert', under Advanced Settings ensure/check if the mapping is as shown in the below screenshot (if not update it),

Dotcom-Monitor Configuration

Refer to the Dotcom-Monitor support documentation for information on how to configure the AlertOps Integration.

Click here to view advanced integration options. 

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from Dotcom-Monitor with an IncidentStatus status of “Down.”

If an alert with status “Down” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “Up” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting.