AlertOps and DattoRMM

AlertOps’ alert management system can be integrated with DattoRMM to receive and respond to all (predefined status mappings) alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/job status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on what kind of alert DattoRMM reports.

The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with DattoRMM' alert and notification capabilities.

AlertOps - Inbound Integration

We can define rulesets in AlertOps so that DattoRMM can send out alerts to the AlertOps platform. AlertOps would ensure based on these notifications received, that it would always reach out and assign to the correct person/team by utilizing its escalation policies, schedules, and workflow features.

AlertOps provides Inbound Integrations to integrate with numerous monitoring, chat and ITSM tools. You can configure an inbound integration for DattoRMM.

At a high level this is how the flow looks like, you define an API integration in the AlertOps platform by defining settings like Integration Name, Escalation rules, recipient users/groups. Once an integration is defined, a unique API URL is generated. This acts as webhook or the gateway through which notifications from DattoRMM reach AlertOps and thus an incident/alert is created correspondingly. The API can be defined with various settings like URL mappings, filters, escalations etc. as required. DattoRMM has to be defined with a webhook within the response section of a monitor.

Configure Inbound Integration in AlertOps 

1. Under 'Configuration' select 'Integrations'. From the Inbound Integration section, select 'API' from the dropdown and then click the 'Add API' button.
2. Select DattoRMM from the list of available integration options.
3. Once you selected the integration, you can then specify basic settings like the integration name, escalation policy, names of the recipients/groups for which the alerts must be assigned to.
4. Once you click save, the API Integration will be created, and you will be given a unique URL which acts as the access point and needs to be configured at the source (in this case DattoRMM), to send alerts. You can find the integration you just created, and you can give advanced settings and define various configurations for the alerts to be received and processed. For example, you can define when to open and close alerts based on the payload obtained from the API call, filters etc.
5. Make a note of the API URL, which will be used in DattoRMM, so it calls a HTTP POST request to this URL with the body in JSON format containing the alert specific information. AlertOps automatically creates an alert when the status variable (alertlevel) contains 'triggered'. The incident will also be closed automatically when the status 'resolved' is received from DattoRMM.
6. You can similarly define URL mappings as you want, owing to the flexibility provided by AlertOps’ OpenAPI/Plug-and-Play integrations. You can provide other filters and match with regex expressions as well. You can also test the generated URL with the sample data provided.

Configure Integration DattoRMM 
(Webhook triggers only work in the new UI of Datto RMM)

1. Go to the Response section of your monitor that you want to be alerted on.
2. Under 'Send a Webhook' make sure 'When alert is triggered' and 'When alert is resolved' is enabled.
3. Provide URL as the AlertOps Inbound Integration API URL.
4. Provide Content type as 'application/json'
5. Paste the following under the 'Alert raised payload' section,

{
 "alertlevel":"triggered",
 "device_id":"[device_id]",
 "device_uid":"[device_uid]",
 "device_hostname":"[device_hostname]",
 "device_ip":"[device_ip]",
 "site_id":"[site_id]",
 "site_uid":"[site_uid]",
 "site_name":"[sitename] ",
 "alert_uid":"[alertuid]",
 "alert_type":"[alert_type]",
 "alert_category":"[alert_category]",
 "alert_message":"[alert_message]",
 "datto_platform":"[platform]",
 "alert":"[alert]"
}

 6. Under 'Alert resolved payload', paste the same, except change the value of the key 'alertlevel' to 'resolved'.

7. Test the webhook, Save.

Thats it! You have configured an Webhook for a monitor. Any alert will be sent to AlertOps for incident management.

Message logs, alert specific information can be viewed in the “Inbound Log” section in AlertOps Dashboard. Alerts can be viewed in the ‘Alerts’ tab as well. 

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from DattoRMM when the alertlevel contains "triggered". 

If an alert with status "triggered" matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.

The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with alertlevel contains "resolved". 

References

AlertOps Integration Guides

General Restful API Guide

DattoRMM NewUI