Call Connection - Call Forward Settings

The following settings are only available if you have Call Forward toggled on in the Call Connection section.

Allow Callers To Leave Voice Message

Check Allow Callers To Leave Voice Message to enable callers to leave a voice message to be sent as an alert to the specified group. Leave unchecked to disable voice messages. 

Create an Alert

Use the Create an Alert dropdown to choose whether an alert is created when a call comes in, or when a voice message is left.

Call Simultaneously

Check Call Simultaneously to enable calling of all the group members simultaneously. This will send an alert to each team member and the first team member to answer and press 1 will accept the call. Uncheck to call members in sequence.  

Waiting Time

Enter a Waiting Time (In Seconds) Before Key Is Pressed To Accept The Call.  Here you will specify the waiting time (in seconds) before pressing a key to accept the call. This delay determines how long to wait before moving to the next team member if the first attempt goes unanswered.

Phone Extensions

Enter Settings for Dialing Phone Extensions. Add a 'w' for each 0.5 second wait time. Add '#' or '*' to the end. 

Welcome Message

Click the update button on the right, then enter a Welcome Message in the text box or upload a custom recording.  This is the message heard by the caller when their call is answered.

To add a custom recording, check the Welcome Message Recording Box and click the Choose File button to upload your custom recording.

Waiting Message

Click the update button on the right, then enter a Waiting Message in the text box or upload a custom recording.  This is the message heard by the caller while the system forwards their call.

To add a custom recording, check the Waiting Message Recording Box and click the Choose File button to upload your custom recording.

No Response Message

Click the update button on the right, then enter a No Response Message in the text box or upload a custom recording.  This is the message heard by the caller when no one has answered the forwarded call. 

To add a custom recording, check the No Response Message Recording Box and click the Choose File button to upload your custom recording.