• 03 May 2024
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Article summary

BMC ProactiveNet Performance Management (BPPM) Integration Guide

BMC ProactiveNet Performance Management (BPPM) proactively detects and automatically resolves IT performance issues and sub-optimal configurations before users and services are negatively impacted. Integrate AlertOps’ alert management platform with BPPM to receive and respond to critical alerts through email, SMS, push notification, and phone alerts. AlertOps ensures that alerts received from BPPM always reach the correct, available team member by utilizing escalation policies and on-call schedules.

AlertOps Configuration

  1. Navigate to Configuration àIntegrations àAdd API Integration, the API Integration Detail page opens
  2. Select BPPM from the pre-built Integration Templates.
  3. Enter a name for the integration.
  4. Select an escalation rule to determine the integration's escalation policy. And enter the names of recipient group(s) and recipient user(s).
  5. Click 'SAVE.' then, click 'COPY URL' to copy the URL endpoint to be used in the BPPM configuration.

Graphical user interface, text, application, email  Description automatically generated

BPPM Configuration

Step 1: Refer to Documentation on BPPM. Click here to view documentation.


AlertOps expects the following payload (note that this may be altered – contact support@alertops.com if you would like to send a modified payload):

Mapped fields:


"itsm_incident_id": "{itsm_incident_id}",

"itsm_incident_status": "{itsm_incident_status}",

"itsm_item": "{itsm_item}",

"msg": "{msg}",

"status": "{status}",

"severity": "{severity}",


Status Values: 

  • OPEN
  • ACK

Alert Triggering Information

AlertOps will automatically create an incident when a new alert is received from BPPM with an IncidentStatus status of “MAJOR.”

If an alert with status “MAJOR” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert. The alert will be recorded in the Inbound Messages table as “Mapped Appended.”

AlertOps will automatically close the same incident when an alert with an IncidentStatus status “OK” is received.

Testing and Troubleshooting

Click here to read about Web API Testing and Troubleshooting.

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