Billing Administration and Subscription

AlertOps provides exclusive access to billing administration and subscription options for the account owner and a designated billing admin user. A billing administrator is responsible for managing billing details, such as payment updates, viewing subscription plans, generating invoices, and handling billing inquiries. This user role does not consume a User license and is limited to Account Settings in the UI, without alert creation or response capabilities.

Create the Billing Admin User

1. In the menu bar, click on Configuration and select Users.
2. Click on Add User in the top right corner.
3. Enter a Login User Name and Official Email for the user. Then, enter the First Name and Last Name.
4. Select the Billing Admin Type. The Role will automatically change to Billing Admin.
5. Click Submit to save.
   

Subscription Selection

Upon the billing admin's first login, AlertOps presents the subscription page for trial customers. The initial step is to choose the preferred AlertOps package.

For trial accounts, when making the determination about packages check the Account Settings page to confirm which package you have used during your trial period.

More information on AlertOps Package features can be found here.

Billing Page

After making your selection, you will be directed to the billing page to provide your credentials, address, and payment details.

You can access the billing page at any time through the user profile page:

Update Subscription

Access subscription options from the "Update Plan" button on the billing page or from the user profile menu. From there, you can easily upgrade or downgrade your plan.

Invoice History

Billing Admins can access their monthly or annual bills in the invoice history section of the billing page as well as choose to receive them via email.